Shipping policy

SHIPPING POLICY

Last Updated: December 30, 2025

At PawLift, we want to get your mobility harness to you as quickly as possible so your dog can start enjoying better movement and comfort.

PROCESSING TIME

Orders are typically processed and shipped within 1-2 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.

Please note: Orders placed on weekends or holidays will be processed on the next business day.

SHIPPING METHODS & DELIVERY TIMES

We offer the following shipping options:

Domestic Shipping (United States)

Standard Shipping (FREE)

  • Delivery: 5-7 business days
  • Tracking included
  • Available to all 50 states

Expedited Shipping

  • Delivery: 2-3 business days
  • Additional cost calculated at checkout
  • Tracking included

International Shipping

We ship worldwide! International shipping times and costs vary by destination:

  • Canada: 7-14 business days
  • Europe: 10-21 business days
  • Australia/New Zealand: 10-21 business days
  • Other International: 14-30 business days

Important International Notes:

  • Delivery times are estimates and may be affected by customs clearance
  • Customers are responsible for any customs duties, taxes, or import fees
  • International orders may require a signature upon delivery
  • Tracking is provided for all international shipments

SHIPPING COSTS

  • Free Standard Shipping on all domestic U.S. orders
  • Expedited shipping rates calculated at checkout based on weight and destination
  • International shipping costs calculated at checkout based on destination

ORDER TRACKING

Once your order ships, you'll receive:

  1. Shipping confirmation email with tracking number
  2. Ability to track your package in real-time through the carrier's website
  3. Estimated delivery date

If you haven't received tracking information within 2 business days of placing your order, please contact us at support@paw-lift.com

SHIPPING RESTRICTIONS

We currently ship to:

  • All 50 U.S. states (including Alaska and Hawaii)
  • P.O. Boxes and APO/FPO addresses
  • International destinations worldwide

Please ensure your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

DELIVERY ISSUES

Lost or Stolen Packages

Once your package is marked as "delivered" by the carrier, PawLift is not responsible for lost or stolen packages. We recommend:

  • Checking with neighbors or building management
  • Verifying the delivery address
  • Contacting the shipping carrier directly

If you believe your package is lost, please contact us at support@paw-lift.com and we'll do our best to help resolve the issue.

Damaged Packages

If your package arrives damaged, please:

  1. Take photos of the damaged packaging and product
  2. Contact us immediately at support@paw-lift.com
  3. Do not discard the packaging

We'll work with you to resolve the issue quickly, either through a replacement or refund.

Delayed Shipments

Delivery times are estimates and not guarantees. Delays may occur due to:

  • Weather conditions
  • Carrier delays
  • Customs processing (international orders)
  • High volume periods (holidays)

We are not responsible for shipping delays caused by the carrier or circumstances beyond our control.

ADDRESS CHANGES

If you need to change your shipping address:

  • Contact us immediately at support@paw-lift.com
  • Address changes can only be made BEFORE the order has shipped
  • Once shipped, we cannot redirect packages

UNDELIVERABLE PACKAGES

If a package is returned to us as undeliverable due to:

  • Incorrect address provided by customer
  • Refused delivery
  • Multiple failed delivery attempts

You will be responsible for reshipping costs. Please contact support@paw-lift.com to arrange reshipment.

HOLIDAYS & HIGH VOLUME PERIODS

During holidays and peak seasons, processing and delivery times may be longer than usual. We'll do our best to keep you updated on any delays.

Expected high-volume periods:

  • Black Friday through Cyber Monday
  • Christmas/Holiday Season (mid-November through December)
  • Major U.S. holidays

MULTIPLE ITEMS

If you order multiple items:

  • Items may ship separately
  • You'll receive tracking information for each shipment
  • There's no additional shipping cost for split shipments (U.S. orders)

QUESTIONS?

For any shipping-related questions or concerns, please contact us at:

Email: support@paw-lift.com

We typically respond within 24 hours (Monday-Friday).

Note: By placing an order with PawLift, you acknowledge and accept the terms of this Shipping Policy. We reserve the right to update this policy at any time. Please check this page for the most current information.